Booking terms & privacy
By using our website or making a reservation through it, you agree that you have read and accepted these terms and conditions. Secret Iceland may modify them at any time; changes are posted here. All buyer information is treated as confidential and never shared with third parties.
1. Tours, cancellations & liability
- Secret Iceland reserves the right to cancel tours or alter routes and schedules due to weather, road conditions or other unforeseen events.
- Tours may require a minimum number of passengers. If not met, we may cancel the tour and offer a full refund or reschedule.
- We are not liable for costs resulting from delays, weather, flight changes, sickness, accidents, natural disasters or force majeure events.
- Secret Iceland is not responsible for actions or failures by third parties such as hotels, airlines or other operators.
- Tour durations are estimates and may vary. Guests are responsible for providing accurate contact details. Unless otherwise stated, entrance fees, food and drinks are not included.
2. Prices
- All prices are listed in Icelandic króna (ISK), include VAT, and are guaranteed only after full payment.
- Currency exchange or card fees are outside our control.
3. Promotions & discount codes
- Promo codes must be entered at checkout to be valid.
- Discounts cannot be applied retroactively after a booking is made.
4. Pick-up & drop-off
- Many tours include pick-up/drop-off. Check your tour details carefully.
- You are responsible for giving us your correct pick-up location in time.
- If you miss the pick-up, no refund will be given. Be ready at the designated time and place.
5. Travel insurance
- We highly recommend travel insurance covering trip cancellation, accidents and other risks.
- Secret Iceland is not responsible for losses due to flight delays, injuries, illness, weather, strikes or similar events.
- Outdoor activities such as hiking are taken at the participant's own risk. Clients are responsible for assessing their own physical fitness for the tour.
- We are not liable for accidents, injuries or death resulting from negligence or natural causes. Insurance is your responsibility.
6. Weather & conditions in Iceland
- Mountain roads may be closed in spring due to thawing.
- Icelandic weather is unpredictable and can affect visibility and safety. Our guides prioritise safety and may change plans if necessary.
- No refunds are given for poor weather or visibility if the tour goes ahead.
7. Cancellation policy
- Scheduled Lakagígar tour: cancellation 24 hours or more before departure = 100% refund; less than 24 hours = no refund.
- Private tours: more than 14 days before = 100% refund; 7–14 days before = 50% refund; less than 7 days before = no refund.
- All cancellations must be sent in writing to booking@secreticeland.com.
- If a tour must be cancelled or rescheduled due to bad weather or closures, we will do our best to offer an alternative.
- Complaints must be submitted in writing within 5 days of the tour.
8. Force majeure
- Force majeure includes events beyond our control (e.g. natural disasters, war, strikes, pandemics, weather disruptions). In such events Secret Iceland may cancel or reschedule tours without liability, and will always try to offer alternatives. Travellers should ensure their insurance covers force majeure events.
Privacy policy
- We collect only the personal data needed to process bookings and provide service: name, contact info, nationality, ID number, travel group and dates, payment details (when applicable) and website usage data (cookies and analytics).
- Data is used to process bookings, for communication and updates (promotions only with consent) and for statistics to improve our services. We do not sell or share your data for marketing without consent.
- Booking and payment data is kept for 7 years; survey data for 2 years. You have the right to access, correct or delete your data.
- We use cookies to improve website performance, track usage and show relevant ads (e.g. Google Analytics and Google Ads). You can disable cookies or opt out.
- Secret Iceland follows Icelandic data protection law (Act no. 90/2018). All credit card data is encrypted and handled securely.
Terms last updated: 31 May 2025
Fjölverk ehf – Secret Iceland, Reg. no. 630195-2259, Suðurengi 7, 800 Selfoss, Iceland, +354 660 1151, booking@secreticeland.com